Terms of Service

About these terms

These terms govern use of this website and requests for services from PropServeLondon. By using the site or submitting a booking form, you agree to them.

Company number: [Company number to be confirmed]
Registered office: [Registered office address to be confirmed]

Contact: info@propservelondon.co.uk or 0203 488 9191.

Our services

We provide property inventory check-in and check-out reports, mid-term inspections, EICR fixed wiring inspections, end-of-tenancy cleaning, and house clearance / waste removal in Greater London. Service descriptions on this site are a guide. The work we actually carry out is the work confirmed in writing after we review your request.

Bookings and quotes

Submitting the online form is a request, not a confirmed appointment. We will review the details and contact you to confirm availability, access and price. Guide prices on the pricing page may change depending on property size, condition, access and the work required. VAT is charged where stated.

Your responsibilities

You must give accurate property and access information, arrange keys or attendance where needed, and tell us about hazards or restrictions before we attend. If we cannot gain access at the agreed time, we may need to rearrange and additional charges may apply.

Cancellations

Please tell us as soon as you need to change or cancel a visit. Late cancellations or failed access may be charged. We will confirm any charge when we speak to you.

Reports and cleaning

Inventory reports record condition as observed on the day. They are not surveys of structure, damp or hidden defects. Cleaning is carried out to the standard described for that booking. If a check-out report later flags an area we cleaned, we will discuss a return visit in line with the cleaning page.

Liability

We take reasonable care when attending properties. We are not responsible for loss that we could not reasonably have avoided, or for delays caused by access, other contractors or events outside our control. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

Website

Content on this website is for information. We may update it without notice. Links to other sites are provided for convenience; we are not responsible for those sites.

Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

How we handle personal information is explained in our Privacy Policy.